Privacy policy

Privacy Policy

Last updated: March 2026

Who We Are

CANCUN.STORE, ("we," "us," or "our"), is responsible for the collection, use, and protection of your personal data. This Privacy Policy complies with Mexico's Federal Law on Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares — LFPDPPP).

What Data We Collect

Data collected automatically (no cookies, no consent required):

Pages visited and interaction events (anonymous, session-scoped)
Device type (desktop/mobile)
Timestamps

This data is collected using privacy-first, cookieless analytics. It does not track you across websites, does not use third-party cookies, and does not collect personally identifiable information.

Data you provide voluntarily:

When you place an order: Name, email, phone number, hotel name, room number, payment information
When you create an account: Name, email
When you contact us: Name, email, phone number, message content

Data we do NOT collect:

Government IDs, passport numbers, or tax IDs
Biometric data
Health or financial information beyond payment processing

How We Use Your Data

Process and deliver your orders
Communicate order updates via WhatsApp or email
Improve our website and product offerings
Comply with legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

Third-Party Services

We use the following services to operate our store:

Shopify — E-commerce platform and payment processing
WhatsApp Business — Customer communication

Third-party analytics (such as Google Analytics) are disabled by default and only activated with your explicit consent.

Cookies

Our website uses no third-party cookies by default. We use session-based storage (sessionStorage) that is automatically deleted when you close your browser tab. If you consent to additional analytics, cookies may be used at that point.